Dicuplik dari artikel dengan judul An Introduction to BPM, September 2003, Ultimus
What is a Business Process
“A sequence of structured or semi-structured tasks performed in series or in parallel by two or more individuals to reach a common goal.”
The five essential points in this definition are:
- A business process consists of a “sequence” of tasks. One task alone performed by one person is not a business process.
- A business process is “structured or semi-structured.” This means that there is some logic or rules that dictate the sequence in which the tasks are performed. They are not performed on an ad hoc basis.
- The tasks can be performed in “series or in parallel”.
- There must be at least “two or more” individuals or applications involved as players performing different tasks in workflow.
- The sequence of tasks must have the purpose of reaching a common goal or outcome.
The Benefits of BPM
BPM offers numerous tangible and intangible benefits to organizations:
- Improving the Speed of Business
- Increased Customer Satisfaction
- Process Integrity and Accountability
- Process Optimization and Elimination of Unnecessary Tasks
- Include Customers and Partners in Business Processes
- Organizational Agility
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