The IT Value Chain

Tulisan ini saya cuplik dari buku Managing Information Technology for Business Value, Martin Curley, Intel Press.

IT Value Chain
Source: Adapted from Sambamurthy and Agarwal.

IT Innovation

• The process of creatively developing intelligent combinations of new and existing technology and knowledge to deliver new business solutions that can add new value or perform an existing function better, faster, or cheaper.
• Innovation is all about knowing how to put technology to use to create or capitalize on new business opportunities, strengthen business competencies and customer relationships, improve business processes and ensure that innovation is in alignment with the strategic business thrusts of the firm.

Methodology : Rapid solutions prototyping. Run the pilot studies that evaluate the potential value and practicality of new ideas & innovations, If demonstrates sufficient potential value, then shift to solutions delivery.

Solutions Delivery

• Focuses on delivering the solutions either through internal development, external contracting, or through solutions integration using packaged software to ensure timely and cost-effective deployment of IT solutions to support business needs.

Tool : The capability maturity frameworks (CMFs) for improving competence in solution delivery (www.sei.cmu.edu).

Services provisioning

• Delivering the primary services and products to support the firm. Activities include the allocation of IT services and resources, such as a share of the data center, the help desk, remote desktop management, and IT solutions.
• The primary objective is to deliver the services and solutions the firm needs in the most cost-effective manner.
  

Reference:
–The IT Infrastructure Library (ITIL), is a popular framework that specifies what tasks should be accomplished when building a foundation for provisioning.
–The IT Service CMM is a practical framework for improving service provisioning competence (www.serc.nl).