Sunday, December 27, 2015

Apple Pay in China in partnership with UnionPay

Taken from Business Insider Intelligence article
US MOBILE PAYMENT HEAVYWEIGHTS ENTER CHINA

Apple announced plans to launch Apple Pay in China in partnership with UnionPay, the country’s largest interbank processor and card network, as well as with 15 local banks. UnionPay cardholders will be able to add their bank cards to Apple Pay and use the service to make payments via all eligible Apple devices. The partnership will likely begin in early 2016, pending testing and security certification from Chinese regulators.

Earlier in December, UnionPay also announced a proprietary HCE-based mobile wallet for Android customers. And last week, Samsung signed a similar agreement with UnionPay that will give cardholders access to Samsung's wallet. 

Securing the partnership with UnionPay was critical for Apple Pay, given that the card network holds a near-monopoly over China's card ecosystem. Though the country is beginning to open up its processing ecosystem to global networks like Visa, MasterCard, and Amex, UnionPay still handles the vast majority of card transactions in China. And it has a wide reach — the network has issued over 5 billion cards, which are accepted at 26 million merchants and 1.9 million ATMs

Apple and Samsung will help bolster an already thriving mobile payments market.

Two third-party players compose the majority of the mobile payments market. Alibaba’s Alipay and Tencent’s Tenpay, both of which are available for iOS and Android users, comprise over 90% of the mobile payments market. That means that in order for operating system-based wallets like Apple Pay to succeed in China, they'll either need to give users a compelling reason to switch mobile wallets, or partner with mobile wallet providers so that they don't have to. And the latter is likely, given that Alibaba CEO Jack Ma has noted on multiple occasions that he's interested in developing a partnership between Alipay and Apple. And those apps are more universally accepted than the new products. That’s because Alipay and Tenpay are barcode-based, which means customers can pay with them at any merchant with a handheld scanner. Apple Pay is NFC-based, which means it's only compatible with NFC-enabled “QuickPass” UnionPay terminals. There are reportedly 5 million of these terminals in China, but that’s a small fraction of the places that accept Alipay and Tenpay, according to The Wall Street Journal

Sunday, December 06, 2015

Black Friday's Takeaways

Taken from cellum blog 's article

Ten takeaways from Black Friday’s cyber humiliation

For years people have been making dark jokes about “Black Friday,” the day in late November when retailers in the US – and an increasing number of countries around the world – mark the start of the holiday shopping season with huge discounts. This year, however, the annual bonanza and its frenzied crowds was threatened with irrelevance, as deal-hungry shoppers for the first time spent more online than in bricks-and-mortar stores on Thanksgiving Day and Black Friday.

Final data for the five-day discount “window” – which stretches to “Cyber Monday” – are still emerging, and retailers still reacting to the news. But for the time being there are plenty of lessons from the frenzy:

1. The shift to online is accelerating faster than widely anticipated. With actual sales at physical stores coming in below most estimates and online sales topping forecasts – including $1.75 billion in the US on Thanksgiving Day alone, up 25% on 2014 – much of the retail industry appeared to be in shock by the speed with which consumers are “trading bricks for clicks.” This suggests that other projections about the migration to online retailing will need to be reassessed.

2. The shift isn’t just happening in the US. Payment Eye has a nice collection of images showing what it dubbed the “ghost towns” of major UK retailers on Black Friday, which suffered an almost 10% drop in footfall over the weekend – compared to a 12% rise in online transactions.

3. Mobile is taking a bigger share. An even bigger surprise to some retailers and analysts is the ballooning percentage of online transactions involving mobile devices, which made up roughly one-third of all such purchases (including 22% for smartphones), and nearly half of all traffic. Overall, the percentage of online sales completed using mobile devices was up more than a quarter over last year, according to IBM Watson Trend, which tracks retail e-commerce. More stunning was the experience of some individual retailers, including big-box giant Walmart, which said that 70% of the traffic to walmart.com on Cyber Monday came from mobile devices, and that a full 50% of all online orders the company had received over the holiday were from mobile, double the figure from last year.

4. But desktops retain certain benefits. Despite the jump in the percentage of consumers initiating and completing transactions on smartphones and tablets, a survey by the National Retail Federation found that eight out of 10 still planned to use a PC. In many cases holiday shoppers used a desktop to complete purchases initially researched on mobile devices. Meanwhile, according to IBM, purchases made on desktops tended to be almost 25% larger, with an average order value of $128 on desktops compared to $102 on smartphones. Meanwhile, data show that of the stunning $670 million Apple users spent online on Black Friday, iPads accounted for almost half ($302 million).

5. iOS continues to dominate. Another interesting data point of the weekend was the disproportionately large amount of money spent by consumers using Apple’s products. According to Adobe, a full $575 of the $799 million in mobile transactions made on Cyber Monday in the US came from iOS devices, compared to just $219 million from Android as an operating system.

6. Social media is playing an increasingly important role. While some big retailers may consider their forays into social media to be a mixed bag, there is no way to deny the role that social is playing in forming consumers’ opinions about brands and offerings. According to one survey, social media “buzz” around the Black Friday sales grew by 25% over last year, with Amazon alone enjoying almost 500,000 mentions, potentially each of which could have resulted in a sale.

7. Retailers weren’t properly prepared. Perhaps the most stark indication that the shift to online over the Black Friday weekend was a surprise is the multiple reports of online retailers failing to keep up with demand. In the US, numerous large retailers suffered outages and slow checkouts, including Target, Walmart and Victoria’s Secret. Meanwhile, according to a survey by Adobe, out-of-stock rates on retailers’ websites hit an all time high of 13%, or twice the normal rate.

8. But retailers are getting better at online. Despite the traffic overloads and other glitches, this year again showed how even many “bricks first” retailers are becoming more innovative. One notable example is Target, which for the second Black Friday in a row offered free shipping, and used the occasion to showcase a partnership with the app Curbside, which allows customers to play orders online and pick them up at a Target store without leaving their cars. The inventiveness of firms like Target may be one reason that, according to Adobe, large retailers enjoyed year-on-year online gains twice those of smaller ones (roughly 12% to 6%). Such figures also suggest that smaller online retailers may suffer as consumers migrate to mobile and favor apps over web-mobile shopping experiences.

9. These sale days are nearing their “use by” date. Despite the spread of Black Friday and Cyber Monday to markets beyond the US, both will likely suffer decreasing relevance as one sale bleeds into the next and online sales continue to eclipse those in bricks-and-mortar stores. Adobe notes that even among social mentions of Cyber Monday this year, only 56% were positive (For its part, Black Friday suffered a dismal 40% positive rate among social mentions.

10. The remote mobile payments space is more vital than ever. While the perfection and mass adoption of solutions for “proximity” mobile payments such as Apple Pay should remain a key objective for retailers and consumers, the accelerating shift to online underscores the equal importance of remote payments, including those developed by Cellum. People are becoming more willing to make remote purchases, and we need to make sure they also have the option to make remote payments, so that they can finish the whole shopping process from the comfort of their homes.”

Saturday, December 05, 2015

YouTube Red

Taken from Forbes article
YouTube Red's Streaming Could Be A Game-Changer, Unless ...

Michael Humphrey

It did not surprise longtime observers of YouTube to read the company is in talks with Hollywood to prepare a “robust” lineup of shows for its new subscription service, YouTube Red. From its earliest days, YouTube has been in a dance with traditional studios and broadcasters, sometimes leaving core creators wanting for attention. There was that time YouTube tangoed with CBS, back in what now feels like primordial days. Or the time they waltzed with all kinds of Hollywood creators to make “quality entertainment.” Other times YouTube followed big studios’ leads and tapped and then stomped around copyright infringement.

While you might think of YouTube’s “DNA” as cats and toddlers, it is much more complex than that. Yes, they have always wanted you to post your own videos. They have also wanted you to devotedly follow PewDiePie and Michelle Phan. But they have also wanted Hollywood to come play in the video sandbox. In the past, it did not go well. Hollywood content usually does not work well on YouTube and, it seems, the reverse might usually be true too.

But YouTube Red offers a new kind of opportunity, a merging of two forms. We’re already seeing it emerge, but YouTube Red could be the special place for it.

As the entertainment planets slowly align on any screen you want, “streaming” can mean anything from watching Elf to Empire to Epic Rap Battles of History. What constitutes “premium” viewing among those choices does not really matter as much as what makes you, the viewer, willing hit ”pay” instead of just “play.” We pay for Netflix, a font of binge-watching everything from movies, to TV series and its own original programming. We may pay for Hulu, cord-cutters’ entry into traditional TV, with its own original programming and now an easy way to get Showtime. We might pay for Amazon Prime for the same reasons, plus free shipping on some stuff.

YouTube Red, in comparison, is a set of features so far. No ads, download videos, play music in the background. Features are not enough (though early returns are positive) and YouTube knows it. Content was part of the plan from the outset and the company has a promising set of originals coming from its own platform’s biggest stars. But those originals come witht a risk. What quality or content enhancement must be met for YouTube followers not to feel bait-and-switched? At the same time, just how “robust” must a Hollywood line-up be to get Red competing with Netflix and Hulu?

A hybrid form of entertainment might answer these questions best and right now we are watching its potential play out on another platform. “Master of None” has been an unquestionable hit for Netflix.

Connection, what I think of “mass friendships,” is YouTube’s most important entertainment asset and the industry’s most radical new reality. Many YouTube stars have already proven they can significantly improve their production quality without losing that connection.

This could make YouTube Red true 21st Century entertainment. Unless … Google continues to mistake YouTube for a mere platform dancing with the stars. It must instead be a new kind of producer, that worries less about minutiae and more about the big picture.

Saturday, November 28, 2015

The Growth of Social Media

Taken from hubspot 's article

The History of Our Social Media Obsession

http://blog.hubspot.com/marketing/social-media-stats-infographic

Businesses continue to integrate social media into their marketing efforts at an impressive rate and many report that they have used social media to get more brand interactions, contacts, and new customers.

As companies continue to rely on social media sites to reach their business goals, it is important that they pay attention to the way social media demographics are growing and changing. Who is using social media? Which social networks do people use -- and how do they use them?

Search Engine Journal created the infographic, featured below, to help you answer all of these questions and more. Take a look at the infographic to discover a number of facts and statistics that you should know about how social media usage is changing.

Social-Media-Facts-and-statistics-you-need-to-know-

Key Takeaways

General Social Media

  • Facebook, Twitter, and Google+ are the top three social media sites used by marketers. (Tweet This Stat)
  • 93% of marketers use social media for business. (Tweet This Stat)
  • 72% of all internet users also used social media as of May 2013. (Tweet This Stat)
  • 71% of users use a mobile device to access social networks. (Tweet This Stat)

Facebook

  • There are now more than 1.15 billion Facebook users. (Tweet This Stat)
  • 70% of marketers have used Facebook to successfully gain new customers. (Tweet This Stat)
  • One million web pages are accessed using a Facebook login. (Tweet This Stat)
  • 47% of Americans say Facebook is their #1 influencer of purchases. (Tweet This Stat)
  • 23% of Facebook users login at least five time a day. (Tweet This Stat)

Twitter

  • 215 million people use Twitter every month. (Tweet This Stat)
  • Twitter is currently the fastest growing social network with a 44% growth from June 2012 to March 2013. (Tweet This Stat)
  • 34% of marketers have used Twitter to successfully generate leads. (Tweet This Stat)

Google+


Sunday, November 15, 2015

Mobile TV Verizon try to attract audience whom have never paid for payTV

Taken from bloomberg.com 's article
Verizon Seeks Money in Mobile TV Where Rivals Faltered

By Scott Moritz and Olga Kharif
September 11, 2015

- Verizon Targets Youth With Ad-Supported Mobile TV
- Ad-supported TV and Web programs streamed to millennials
- Company says timing right to reverse mobile TV's failure

Verizon Communications Inc. is embarking on a plan to make money from delivering TV over mobile phones. Past efforts by rivals show the chances of success are slim.

So far, no one has been able to convince large numbers of consumers to pay for a mobile-centric video service. Software maker MobiTV Inc. pulled its IPO in 2012, citing “unfavorable market conditions.” Qualcomm Inc.’s Flo TV failed to attract subscribers and was shuttered in 2011. Dish Network Corp.’s Sling TV, which debuted in February to a surge in demand, saw growth drop by half last quarter. And both AT&T Inc. and Apple Inc. have postponed their streaming-TV services until next year.

Unlike those efforts, Verizon is giving away its service, starting this week, to teens and millennials, and will try to recoup some of the cost by selling ads. The company faces long odds: It must compete against the more-established, mobile-friendly streaming services of Netflix Inc., Hulu, HBO, Amazon.com Inc. and Comcast Corp., without those companies’ robust libraries of video content. It also won’t offer many live streams of sports and network programming, like the Oscars, and can’t provide users the ability to watch shows on their big-screen TVs at home.

Yet for Verizon, the goal is to attract an audience of teenagers to 30-year-olds, some of whom have never paid for cable or satellite TV. The company has amassed a roster of “best of” programs from broadcast networks, the Web, sports and live events to stream and will encourage users to share videos on Facebook Inc. and Twitter Inc. The company will make the go90 service -- named for the act of rotating a mobile device’s screen 90-degrees sideways for video viewing -- available to the public Sept. 28.

Youth Appeal

“Timing is everything,” said Brian Angiolet, senior vice president of product development for Verizon. “If you look at TV metrics, pay TV is in decline and that’s because the younger audience is finding different programming elsewhere. Now, with go90, users have curated shows that they can make into a common experience.”

The service is a pared-down version of what the No. 1 wireless carrier envisioned earlier this year. Back in March, Verizon was considering a subscription-based mobile-TV service with programming from the four major broadcast TV networks -- ABC, CBS, Fox and NBC -- including live feeds and on-demand offerings.
Go90 will now offer TV shows from networks including ESPN, Comedy Central and MTV, in addition to short Web videos from AwesomenessTV, Vice and others.

Subscriber ‘Gateway’

The company is trying to build an audience through a free service that can be “a gateway to a subscription business,” said Angiolet.

“If the audience is highly engaged with your product, then we feel the ad model will support the service,” he said.

As for data usage, the company still plans to charge for go90 viewing, but will offer 2 free gigabytes of data for three months to anyone who signs up, according to Alberto Canal, a Verizon spokesman.

Go90 isn’t exactly free, said Chetan Sharma, an independent wireless analyst. “Will consumers 11 free content for higher access fees? Depends on the exclusivity of the content,” Sharma said.

‘Right Time’

Mobile video is also still unproven as a means of acquiring and retaining customers, said Peter Csathy, CEO of Manatt Digital Media. But Verizon is introducing go90 at the “right time,” he said.

Video is fundamentally important; it’s what draws people, especially young kids, to mobile devices,” Csathy said.

Mobile ad spending will increase by an average of 38 percent each year from 2014 to 2017, according to ZenithOptimedia, a London-based media research group.

This is one reason why Verizon bought AOL Inc. The company wants to use AOL’s programmatic advertising technology to insert ads in its go90 streaming service. Mobile phones offer a window into users’ interests: information about their age, location, favorite sports teams, foods and travel patterns can be collected and marketed. That info can give Verizon the ability to target more relevant ads to users where they happen to be.

Mobile Future

With mobile video, Verizon is trying to look beyond the maturing U.S. wireless business. The company is facing tough price competition from rivals like Sprint Corp. and T-Mobile US Inc. as well as shrinking revenues in its landline business.

Rival AT&T, facing the same market conditions, acquired DirecTV last month to become the largest U.S. pay-TV provider. AT&T also bought wireless carriers in Mexico and forged partnerships with automakers to connect cars to the Internet. Seventy percent of Verizon’s revenue last year came from its wireless unit, versus 56 percent for AT&T. Thus, Verizon’s concentration on mobile means it has much more to lose than AT&T if go90 sputters.

“It fits with Verizon’s overall strategy of hedging against a future in which pay TV becomes less important, but that still doesn’t mean it’s going to work,” said Jan Dawson, an analyst with Jackdaw Research LLC in Provo, Utah.

Other than being a broadband provider, Verizon doesn’t have an edge that helps it succeed in mobile video, Dawson said.

The carriers have always wanted to be content providers, but they are passing through other people’s content one way and most of the money the other way,” Dawson said. “They’ve never been successful and aren’t likely to be.”

Monday, November 09, 2015

Bango expands into Asia

Taken from paymenteye.com 's article

Bango expands into Asia

27 Jul 15 | Author Ben Rabinovich
 
Bango plc, a mobile payments company headquartered in Cambridge, UK, has completed seven mobile payment agreements with Mobile Network Operators across Asia. This includes launching carrier billing routes for Indosat and XL in Indonesia, and Taiwan Star in Taiwan. The agreements will allow users to pay for music, movies and other entertainment media in mobile app stores such as Google Play or the Microsoft Windows Phone Store by putting the costs on their phone bills.

Asia has been a particularly active market recently, reflecting the huge appetite for smartphones and internet connectivity amongst young consumers in the region. In fact, the top five countries based on net additions of mobile subscriptions are all based in Asia. India has had over 26 million, followed by China with over 8 million, Myanmar (over 5 million), Indonesia (over 4 million) and Japan (over 4 million).

“The smartphone and app phenomenon has been extraordinary across Asia… In addition to the progress made in Asia already this year, we are working with operators in Vietnam, India, Bangladesh and Japan to deploy the Bango Platform in these markets,” said Ray Anderson, Bango CEO.

Indosat case

Indosat is a leading mobile operator in Indonesia, where the smartphone market is growing rapidly, having seen growth of 154% in the 12 months to July 2014.

Indosat has used the Bango Payment Platform to launch one-click payment for Google Play, Windows Phone Store and BlackBerry World. Bango’s partnership with Indosat is a long-term, strategic relationship, which demonstrates the continued benefit of a single point of integration to reach the range of app stores. Indosat was integrated into the Bango Payment Platform in 2012, and initially activated carrier billing for users of BlackBerry World and then Microsoft’s Windows Phone Store. In 2014 Indosat activated Google Play through Bango. The Bango Payment Platform manages the complexities of launching mobile commerce in a fast-developing market such as Indonesia, including compliance with local tax and regulatory requirements, as well as support for local currency (Rupiah). The result is an unrivalled speed to market and revenue.

After the Windows Phone Store activation in 2013, President Director & CEO of Indosat, Alexander Rusli said “we are happy to be partnering with Bango to make operator billing in Indonesia attractive for app stores and content providers. This partnership between Indosat and Bango is the first of its kind in Indonesia. This shows our commitment to providing the best value and experience for Indosat customers. We look forward to continuing our partnership with Bango, extending the reach of frictionless payment to all.”

Expansion Carrier billing from Fortumo and 1Pay in Southeast Asia

Taken from thepaypers.com 's article

1Pay expands its mobile payments service in Southeast Asia

Wednesday 7 October 2015 | 11:50 AM CET
 
Vietnam-based mobile payments provider 1Pay has teamed up with carrier billing provider Fortumo for expansion of 1Pay’s footprint in Southeast Asia.

Via this partnership, merchants using 1Pay will be enabled to collect payments from their users in Thailand, Vietnam and Indonesia by charging payments to the users’ phone bills.

This means that mobile phone users can make one-click payments through their mobile operator bill without the need for a credit card. Vietnam, Thailand and Indonesia have a relatively low credit card penetration, therefore the new solution might be an alternative for paying for digital goods. For example, Vietnam stands at 2 % in comparison with Singapore’s credit card penetration rate of 35 %. Also, within the Asian region, Indonesia credit card penetration is 2 % while the Philippines scored 3 %. Thailand credit card penetration is at 6 % of its population while Malaysia and Singapore scored 20 % and 35 % respectively, according to Fortumo emerging markets payment index.

With less than 10 million people in these countries having access to credit cards, a majority of smartphone owners are unable to pay for online content through traditional payment methods. For this reason, Vietnam mobile payments such as these are said to benefit an estimated 350 million mobile phone owners in Thailand, Vietnam and Indonesia.

Friday, November 06, 2015

Buying the future of video games, and of gaming profits, is in mobile

Taken from economist.com 's article
A crush on mobile
A big merger shows where the money is heading in the industry

Nov 7th 2015

COMPARE “Candy Crush Saga” with the “Star Wars” franchise and it comes as a shock that the casual game’s creator, King Digital Entertainment, would sell for almost 50% more than the $4 billion that Disney paid for Lucasfilm in 2012. But in paying $5.9 billion in cash and stock for King on November 3rd Activision Blizzard, a giant in video games for computers and
specialist gaming consoles, is doing more than buying another industry leader. Its purchase is an acknowledgment that the future of video games, and of gaming profits, is in mobile, where games are usually given away, and where their creators make money by selling extra features to the most enthusiastic players.

Mobile games have been by far the fastest-growing part of the market in recent years, and have broader international appeal because of the penetration of smartphones. By Activision’s reckoning, worldwide revenues from mobile games will almost catch up with those from PC and console games by 2019, reaching $55 billion (up from an estimated $36 billion this year). PC and console games’ sales are projected to reach $57 billion by then.

With “Candy Crush Saga” in its arsenal, Activision will have one of the most successful mobile games yet seen, access to an active monthly user base of nearly half a billion people and dozens of new foreign markets where smartphones, not consoles, are the game platforms of choice. Those users might enjoy mobile versions of some of Activision’s hits, like the “Guitar Hero” series. The combined company will become the world’s second-biggest in terms of video-gaming revenues, with close to $7 billion a year, placing it behind only Tencent, a Chinese gaming and social-media conglomerate.

Activision has flailed about in mobile gaming (even if it has had a recent hit with “Hearthstone”, a digital card game). Though King’s shares have weakened since it gave a profit warning in May this year, there are worries that Activision may be paying richly for its big move into mobile.

James Gwertzman, the boss of Playfab, a provider of back-office technology for game developers, says it is not clear if Activision and King can add that much value to each other’s gaming platforms, in the way that Disney can exploit the “Star Wars” characters and stories across its various businesses.

There is also no guarantee that King can establish another runaway success like “Candy Crush Saga”—although it has created a moderately successful sequel in “Candy Crush Soda”—or that the flagship “Saga” game will remain a hit. The faddish mobile game of the moment, like, say Zynga’s “FarmVille”, can give way seemingly overnight to new franchise hits—in its case, to “Candy Crush Saga” itself.

Though continue to increase, smartphone's e-commerce conversion rate still tiny

Taken from emarketer.com 's article
Ecommerce Site Traffic from Smartphones Up Worldwide

CONVERSIONS REMAIN TINY

Smartphones are continuing to make up an increasingly important ecommerce access device around the world, according to data from multichannel retail solutions provider Monetate.

image: http://www.emarketer.com/images/chart_gifs/198001-199000/198660.gif

In the US smartphones accounted for 22.9% of ecommerce site traffic on Monetate’s network in Q2 2015, up from 16.6% a year earlier. It also represented a quarterly gain of 2 percentage points in share.

Annual gains were even larger in Great Britain, where 30.5% of ecommerce site traffic came from smartphones in Q2 2015. That was up 12.2 percentage points since the prior year, though ti was down slightly since Q1 2015.

The worldwide share of smartphone traffic followed a pattern similar to that in the US.

Smartphones are not, however, as successful when it comes to closing the deal. The devices had just a 1.5% conversion rate in Great Britain, 1.2% in the US and 1.2% worldwide.

Sunday, November 01, 2015

Multiple numbers for Valuation

Taken from Vision Mobile 's article

Messaging apps: From counting users to counting bots

By Michael Vakulenko on Oct 19, 2015

Back in 2008, Nokia sold 468 million phones making the company the undisputed king of the mobile phone market with over 40% market share. The same year, Apple sold little over 10 million iPhones and launched iPhone App Store with just 500 third party apps. By the end of 2010, when Apple App Store had over 300,000 apps, it became clear to all that the number of apps is much more important than the number of devices. Apps drive demand for phones creating network effects between users and 3rd party developers. Smartphone users attract developers. Developer create apps. Apps attract more users, which attract more developers.

A very similar dynamic begins to unfold in messaging platforms. Popular messaging apps evolve into developer-centric platforms having the same kind of network effect as iOS and Android. Soon we will compare messaging apps not by number of users, but by the number of bots/integrations available on the platform. Messaging users attract developers. Developers create bots. Bots attract more users, which attract more developers.

Messaging has emerged as a new interaction paradigm on mobile, with leading apps (Whatsapp, WeChat, Facebook Messenger, KakaoTalk, Line, Viber) amassing hundreds of millions of users. David Marcus, vice president of messaging products at Facebook says in his interview to the Wired magazine:

The messaging era is definitely now. It’s the one thing people do more than anything else on their phone.”

So far, competition between messaging apps is based on number of users. In Q3 2015, Whatsapp (acquired by Facebook for over $19B) has 900 million monthly active users; Facebook Messenger – 700 million; and WeChat – 600 million. But now things start to change.

While Facebook leads in number of messaging users, Chinese Weixin, or as it is known in the West WeChat, is a clear leader in turning messaging into a platform.

WeChat at its core is a messaging app for sending text, voice, and photos to your friends and family, but it is also much more. Connie Chan, Partner at Andreessen Horowitz, explains on the company blog:

Along with its basic communication features, WeChat users in China can access services to hail a taxi, order food delivery, buy movie tickets, play casual games, check in for a flight, send money to friends, access fitness tracker data, book a doctor appointment, get banking statements, pay the water bill, find geo-targeted coupons, recognize music, search for a book at the local library, meet strangers around you, follow celebrity news, read magazine articles, and even donate to charity … all in a single, integrated app.”

WeChat achieves this by supporting lightweight apps that are called “official accounts”. There are well over 10 million official accounts on the platform: from celebrities, banks, media outlets, and fashion brands to hospitals, drug stores, car manufacturers, to internet startups, personal blogs, and more. These lightweight apps are approved to access exclusive APIs for payments, location, direct messages, voice messages, user IDs, and more. Essentially, WeChat is not only messaging app, but a developer-centric platform allowing developers to add value to the service.

Facebook has no choice but to follow WeChat. Facebook’s David Marcus said at the Code/Mobile conference in October 2015:

Messaging is really, truly the next frontier. The Asian paradigm has shown there’s a there there.”

Having introduced Messenger platform at its F8 developer conference in March 2015, Messenger has adopted the WeChat approach and will now be open to 3rd party developers to build new “tools for expression” and also let users communicate with businesses through simple conversation threads.

WeChat and Facebook are not alone in their attempts to take messaging to a new level. Telegram, which started as a more secure Whatsapp clone, evolves into something much more interesting with the announcement of their Telegram Bot Platform. The developer-centric platform allows 3rd party developers to create Bots, which are simply Telegram accounts operated by software sporting AI-like features.

The same trend shows itself even in the more conservative enterprise space with Slack Technologies Inc. having risen to $2B valuation in less than 2 years. Slack is a messaging app for teams designed to enable integration of messaging with popular enterprise apps and services. The company has 1.1 million daily active users, but also 100 integrations with 900,000 integration installs on the Slack platform.
These range from Giphy gifs to expressing feelings to co-workers; to MailChimp email marketing service; Crashlytics to monitor mobile app bugs; Trello for tracking tasks or manage help tickets from Zendesk.

The Slack Platform also supports bot users allowing companies automate many processes. A bot user is a special kind of free user account optimized for writing automated bots that connect to Slack using the Real Time Messaging API. Users can interact with bots using direct messages or even invite bots to private groups.

For example, The New York Times data science team has built a Slack bot to help decide which stories to post to social media.
The bot, called Blossom, predicts how articles or blog posts will do on social and also suggests which stories editors should promote. All within the framework of the messaging app.

Slack evolves into an enterprise developer-centric platform. There are already several startup teams experimenting with building companies on top of Slack messaging platform.

Similar to what happened in mobile platforms, the basis of competition in messaging apps changes from the number of users to the number of bots (integrations) and the messaging apps themselves evolve into developer-centric platforms.

Today Whatsapp is the largest messaging network with 900M users. It does one thing, messaging, exceptionally well. But it increasingly starts to resemble Nokia. Nokia also did one thing, mobile phones, exceptionally well, but missed the transition to developer-centric platforms, where the winners are decided by developers.

Thursday, October 29, 2015

YouTube Red

Taken from totaltele 's article
YouTube unveils ad-free subscription service
By Nick Wood, Total Telecom
23 October 2015

YouTube Red customers able to save videos for offline viewing across multiple devices; firm launches music app.

YouTube this week launched an ad-free subscription service that lets viewers download videos to watch offline.

Called YouTube Red, it will cost $9.99 per month and extends to any device that will run YouTube, or any app that a customer signs into using their YouTube credentials, which includes YouTube's recently-launched Gaming app, and YouTube Music, a new music streaming service also announced this week.

In addition, customers who subscriber to YouTube Red automatically get access to Google Play Music as well.

"Starting early next year, YouTube Red will get even better with member-only access to new, original shows and movies from some of YouTube's biggest creators," said Matt Leske, YouTube's senior product manager, in a blog post on Wednesday.

The service will launch in the U.S. with the offer of a free one-month trial; other countries will follow at a later date.

"The free, ad-supported version of YouTube we all know and love isn't going anywhere," Leske insisted. "But with YouTube Red, you'll be able to support the people who make your favourite videos while watching what you want, when you want, on any device you want, uninterrupted."

Tuesday, October 27, 2015

Netflix will expanding into ME in 2016

Taken from nextvame 's article
Netflix to be launched in the UAE in 2016
by Priscilla Tirvengadum
October 26th, 2015

Netflix, one of the most popular VOD services across the world, hosting thousands of TV shows and movies along with its own original series will be expanding into the Middle East by the end of 2016.

‎Joris Evers, vice president and head of communications for Europe, Middle East and Africa at Netflix revealed that Middle East formed part of Netflix’s global expansion project.

“We plan to complete our global expansion by the end of 2016. Of course the Middle East is part of that, hence our hiring,” he declared.

Iciflix and Starz Play VOD services are already available in the UAE and the arrival of Netflix will further boost the sector. Netflix is the world’s largest provider of streamed video-on-demand content with customers in 41 countries throughout North America, Latin America and Western Europe. As of October 2015, Netflix reported about 69.17 million subscribers worldwide, including more than 43 million in the United States. The company was established in 1997 and is headquartered in Los Gatos, California and started its subscription-based service in 1999.

Friday, October 02, 2015

McKinsey Four Global Forces

Taken from McKinsey's article

The four global forces breaking all the trends

April 2015 | Richard Dobbs, James Manyika, and Jonathan Woetzel

The world economy’s operating system is being rewritten. In this exclusive excerpt from the new book No Ordinary Disruption, its authors explain the trends reshaping the world and why leaders must adjust to a new reality.

In the Industrial Revolution of the late 18th and early 19th centuries, one new force changed everything. Today our world is undergoing an even more dramatic transition due to the confluence of four fundamental disruptive forces—any of which would rank among the greatest changes the global economy has ever seen.

Compared with the Industrial Revolution, we estimate that this change is happening ten times faster and at 300 times the scale, or roughly 3,000 times the impact. Although we all know that these disruptions are happening, most of us fail to comprehend their full magnitude and the second- and third-order effects that will result. Much as waves can amplify one another, these trends are gaining strength, magnitude, and influence as they interact with, coincide with, and feed upon one another. Together, these four fundamental disruptive trends are producing monumental change.

1. Beyond Shanghai: The age of urbanization

The first trend is the shifting of the locus of economic activity and dynamism to emerging markets like China and to cities within those markets. These emerging markets are going through simultaneous industrial and urban revolutions, shifting the center of the world economy east and south at a speed never before witnessed. As recently as 2000, 95 percent of the Fortune Global 500—the world’s largest international companies including Airbus, IBM, Nestlé, Shell, and The Coca-Cola Company, to name a few—were headquartered in developed economies. By 2025, when China will be home to more large companies than either the United States or Europe, we expect nearly half of the world’s large companies—defined as those with revenue of $1 billion or more—to be headquartered in emerging markets.

Josef Ackermann, the former chief executive officer of Deutsche Bank : "growth has moved elsewhere—to Asia, Latin America, the Middle East.”

Perhaps equally important, the locus of economic activity is shifting within these markets. The global urban population has been rising by an average of 65 million people annually during the past three decades, the equivalent of adding seven Chicagos a year, every year. Nearly half of global GDP growth between 2010 and 2025 will come from 440 cities in emerging markets—95 percent of them small- and medium-size cities that many Western executives may not even have heard of and couldn’t point to on a map.

2. The tip of the iceberg: Accelerating technological change

The second disruptive force is the acceleration in the scope, scale, and economic impact of technology. Technology has always been a great force in overturning the status quo.

The difference today is the sheer ubiquity of technology in our lives and the speed of change. It took more than 50 years after the telephone was invented until half of American homes had one. It took radio 38 years to attract 50 million listeners. But Facebook attracted 6 million users in its first year and that number multiplied 100 times over the next five years. China’s mobile text- and voice-messaging service WeChat has 300 million users, more than the entire adult population of the United States.

Accelerated adoption invites accelerated innovation. In 2009, two years after the iPhone’s launch, developers had created around 150,000 applications. By 2014, that number had hit 1.2 million, and users had downloaded more than 75 billion total apps, more than ten for every person on the planet. As fast as innovation has multiplied and spread in recent years, it is poised to change and grow at an exponential speed beyond the power of human intuition to anticipate.

Processing power and connectivity are only part of the story. Their impact is multiplied by the concomitant data revolution, which places unprecedented amounts of information in the hands of consumers and businesses alike, and the proliferation of technology-enabled business models, from online retail platforms like Alibaba to car-hailing apps like Uber. Thanks to these mutually amplifying forces, more and more people will enjoy a golden age of gadgetry, of instant communication, and of apparently boundless information.

Technology offers the promise of economic progress for billions in emerging economies at a speed that would have been unimaginable without the mobile Internet. Twenty years ago, less than 3 percent of the world’s population had a mobile phone; now two-thirds of the world’s population has one, and one-third of all humans are able to communicate on the Internet. Technology allows businesses such as WhatsApp to start and gain scale with stunning speed while using little capital. Entrepreneurs and start-ups now frequently enjoy advantages over large, established businesses. The furious pace of technological adoption and innovation is shortening the life cycle of companies and forcing executives to make decisions and commit resources much more quickly.

3. Getting old isn’t what it used to be: Responding to the challenges of an aging world

The human population is getting older. Fertility is falling, and the world’s population is graying dramatically. While aging has been evident in developed economies for some time—Japan and Russia have seen their populations decline over the past few years—the demographic deficit is now spreading to China and soon will reach Latin America. For the first time in human history, aging could mean that the planet’s population will plateau in most of the world. Thirty years ago, only a small share of the global population lived in the few countries with fertility rates substantially below those needed to replace each generation—2.1 children per woman. But by 2013, about 60 percent of the world’s population lived in countries with fertility rates below the replacement rate. This is a sea change. The European Commission expects that by 2060, Germany’s population will shrink by one-fifth, and the number of people of working age will fall from 54 million in 2010 to 36 million in 2060, a level that is forecast to be less than France’s. China’s labor force peaked in 2012, due to income-driven demographic trends. In Thailand, the fertility rate has fallen from 5 in the 1970s to 1.4 today. A smaller workforce will place a greater onus on productivity for driving growth and may cause us to rethink the economy’s potential. Caring for large numbers of elderly people will put severe pressure on government finances.

4. Trade, people, finance, and data: Greater global connections

The final disruptive force is the degree to which the world is much more connected through trade and through movements in capital, people, and information (data and communication)—what we call “flows.” Trade and finance have long been part of the globalization story but, in recent decades, there’s been a significant shift. Instead of a series of lines connecting major trading hubs in Europe and North America, the global trading system has expanded into a complex, intricate, sprawling web. Asia is becoming the world’s largest trading region. “South–south” flows between emerging markets have doubled their share of global trade over the past decade. The volume of trade between China and Africa rose from $9 billion in 2000 to $211 billion in 2012. Global capital flows expanded 25 times between 1980 and 2007. More than one billion people crossed borders in 2009, over five times the number in 1980. These three types of connections all paused during the global recession of 2008 and have recovered only slowly since. But the links forged by technology have marched on uninterrupted and with increasing speed, ushering in a dynamic new phase of globalization, creating unmatched opportunities, and fomenting unexpected volatility.

Resetting intuition

These four disruptions gathered pace, grew in scale, and started collectively to have a material impact on the world economy around the turn of the 21st century. Today, they are disrupting long-established patterns in virtually every market and every sector of the world economy—indeed, in every aspect of our lives. Everywhere we look, they are causing trends to break down, to break up, or simply to break. The fact that all four are happening at the same time means that our world is changing radically from the one in which many of us grew up, prospered, and formed the intuitions that are so vital to our decision making.

This can play havoc with forecasts and pro forma plans that were made simply by extrapolating recent experience into the near and distant future. Many of the assumptions, tendencies, and habits that had long proved so reliable have suddenly lost much of their resonance. We’ve never had more data and advice at our fingertips—literally. The iPhone or the Samsung Galaxy contains far more information and processing power than the original supercomputer. Yet we work in a world in which even, perhaps especially, professional forecasters are routinely caught unawares. That’s partly because intuition still underpins much of our decision making.

Our intuition has been formed by a set of experiences and ideas about how things worked during a time when changes were incremental and somewhat predictable. Globalization benefited the well established and well connected, opening up new markets with relative ease. Labor markets functioned quite reliably. Resource prices fell. But that’s not how things are working now—and it’s not how they are likely to work in the future. If we look at the world through a rearview mirror and make decisions on the basis of the intuition built on our experience, we could well be wrong. In the new world, executives, policy makers, and individuals all need to scrutinize their intuitions from first principles and boldly reset them if necessary. This is especially true for organizations that have enjoyed great success.

While it is full of opportunities, this era is deeply unsettling. And there is a great deal of work to be done. We need to realize that much of what we think we know about how the world works is wrong; to get a handle on the disruptive forces transforming the global economy; to identify the long-standing trends that are breaking; to develop the courage and foresight to clear the intellectual decks and prepare to respond. These lessons apply as much to policy makers as to business executives, and the process of resetting your internal navigation system can’t begin soon enough.

There is an urgent imperative to adjust to these new realities. Yet, for all the ingenuity, inventiveness, and imagination of the human race, we tend to be slow to adapt to change. There is a powerful human tendency to want the future to look much like the recent past. On these shoals, huge corporate vessels have repeatedly foundered. Revisiting our assumptions about the world we live in—and doing nothin leave many of us highly vulnerable. Gaining a clear-eyed perspective on how to negotiate the changing landscape will help us prepare to succeed.

This article is an edited excerpt from No Ordinary Disruption: The Four Global Forces Breaking All the Trends, (Public Affairs, May 2015).

Wednesday, September 30, 2015

Apple Music Streaming Into China

Taken from Bloomberg article's
"Apple Expands Music Streaming Service Into China for First Time"

by Edwin Chan, Bloomberg
September 30, 2015

Apple Music, the iPhone maker’s answer to streaming services Spotify and Pandora, will kick off with a three-month trial before charging 10 yuan ($1.57) a month.

☆ Company wants content curated for its second-largest market
☆ Movies and books on iTunes now also available for China

Apple Inc. began offering its three-month-old music streaming service as well as movies and electronic books in China, promising a library of content geared toward its most important market outside of the U.S.

Apple Music, will kick off with a three-month trial before charging 10 yuan ($1.57) a month, the Cupertino, California-based company said in a statement. That’s a fraction of the $10 to $14 the company charges in the U.S. In China, the service will carry regional artists like Eason Chan and Li Ronghao in addition to international stars like Taylor Swift.

Users there can now also rent Chinese- and English-language movies from 5 yuan a piece, and books including Stephenie Meyer’s “Twilight” series and local titles such as Zheng Chunhua’s “Big Head Son & Little Head Dad.”

Customers in China with a foreign Apple ID, such as from the U.S., have been able to download music from the company’s online store. Songs and albums remain off-limits to iPhone and iPad users with a local Chinese Apple ID.

“For the first time, customers in China will have access to Apple’s entertainment ecosystem with music, movies and books right at their fingertips”

China Growth

Apple Music will compete in China with numerous local services offering free access to songs.

Apple sold a record 13 million iPhones during the debut weekend of its latest handsets, boosted by launch-day availability in China, which now accounts for more than a quarter of its revenue. Executives have expressed confidence in the market even as the world’s second-largest economy faces its slowest pace of growth in a quarter-century.

The company is rushing to double the number of retail stores in the country by the middle of next year. Apple said Wednesday it remains focused also on tailoring its online services for the world’s largest population of smartphone users.

“One of the top requests has been more great content and we’re thrilled to bring music, movies and books to China, curated by a local team of experts,”.

Thursday, September 10, 2015

Use Split-Tests to Optimize Product


When developing and improving a product, start-ups have to distinguish between value and waste: they must find out which features are valuable for their customers and which aren’t.

Valuable features are those that help the company attract more customers or increase its revenue.

Features that don’t do either are wasteful – even if the founders or engineers think they’re the greatest thing ever.

A clever way of distinguishing between value and waste is split-testing. Whenever you consider adding a feature or changing an existing one, create two versions of your product: one with the new feature and one without it. By testing both versions, you’ll soon see which one is more appealing to customers.

The first companies that used this technique were mail-order businesses. For example, to find out whether a new catalogue layout would increase orders, they printed two versions of it: 50% of their customers got the old design, and 50% got a new one. The catalogues were identical in every other way and the customers were split randomly, so the companies simply had to compare how many orders were placed by each group. These data answered the question of whether the new design was an improvement or not.

In the same spirit, any start-up can test every possible change before actually implementing it. Want to know whether your website works better in red than in blue? Why not create two test versions of it and track customer click-rates for a couple of days?

Any change you wish to make to your product should be tested with this semi-scientific approach before you actually implement it.

Build-Measure-Learn Loop

Build, measure, learn – as fast and as often as possible.

In the search for a sustainable business model, the top priority is learning: every start-up has to learn which products to build and how to earn money from them.

This can’t happen if you’re out of touch with the real world. You need to get out there, show your product to customers, gather their feedback and then learn from it.

To facilitate this, set up so-called BML loops. BML signifies the cycle build-measure-learn:

First you build a simple version of your product, like a prototype or a smoke-test.

Second, you take this product to its actual market and gather customer feedback. By collecting quantitative data from this experiment, you measure interest in the product; for instance, how many people clicked the purchase button and tried to buy shoes from your fake web shop.

When measuring, make sure you don’t just look at the numbers but also talk to your customers. If you want to understand your data, you should learn about the individual impressions and opinions of your customers as well.

What you learn in one cycle should then be used to conceptualize and build a new, optimized product, which brings you into the next BML cycle. This process is then repeated until you find a sustainable business model.

It’s important to be fast here. Each BML loop helps you improve your product and gives you valuable insights about what your customers want. The more loops you can go through, the more likely it is you will find your sustainable business model.

Develop a Minimal Viable Product

Develop a minimal viable product to test your idea in the market.

Many founders spend too much time working on a product in isolation, without knowing whether there are actually any real customers for the product.

If you want to create a sustainable business, you must find out as quickly as possible whether there is any demand for your product.

The quickest and easiest way to get real-world customer feedback on your idea is to create a minimal version of the product. This minimal viable product (MVP) should be as simple as possible and should contain only what is needed to give the customers a realistic experience of how your product would work – just enough to draw useful feedback from them.

The MVP can be a simple bare-bones prototype of your product, or even a smoke test: pretend to sell a fake product.

Take the founders of Dropbox. They knew that developing their idea into a product would take a lot of time, so they chose a simple and creative way to validate their hypothesis that there was demand for a new and user-friendly data-synchronising service: they created a video presenting their idea.

The founders had assumed there was a demand for such a product, and they were right: within one night, 75,000 people had signed up to their waiting list, and the Dropbox team concluded they were on the right track. Thus, they could confidently start developing the actual product.

Similarly, every start-up should first find out whether there’s an actual demand for their product before they start building it.

Test Your Value and Growth Hypotheses

The leap-of-faith assumptions: test your value and growth hypotheses.

Part of developing a product is the leap of faith: a founder believes in the future success of the product she wants to create, even though there’s no proof for this yet.

To quickly close the gap between believing and knowing, every founder should formulate and test two fundamental assumptions:

The value hypothesis assumes that a product will deliver value to its customers, i.e. that early adopters will find and embrace the product.

The growth hypothesis states that the product will not only appeal to the small group of early adopters but will also find a bigger market later.

Both assumptions must be tested as soon as possible. Only if they can be validated is it worth investing the time and effort into developing the product.

Take a look at Facebook: they managed to validate both the value and growth hypothesis at a very early stage when the social network had only a few users.

First of all, the registered users were very active in the network. More than half logged in at least once a day – impressive proof for the value hypothesis.

Second, Facebook had sensational user-activation rates, meaning it gained market penetration very quickly. In colleges where Facebook had been introduced, three quarters of all students signed up within one month – without the company having spent a penny on marketing. Thus, the growth hypothesis was proven as well.

Such impressive data made investors strong believers in the future success of this new social network, leading them to invest millions at a very early stage.

Validated Learning

Find your sustainable business model through validated learning.

In order to find a sustainable business model, start-ups have to discover what their customers want and how to make money from it. They have to find the right product for the right people and understand how to sell it to them.

This doesn’t mean coming up with a great plan from the start. Rather, it requires a process of constant learning: ideally validated learning, meaning learning through a scientific approach.

To begin the process of validated learning, you must come up with hypotheses about whether and how certain products will be successful in a given market. For example, “US customers will be willing to purchase shoes online.”

Such fundamental hypotheses have to be tested, and only if they are validated by talking to customers can the start-up know it’s on the right track towards finding a sustainable business model.

Don’t use questionnaires or fictional customers though; instead, talk to real customers in a realistic environment. The most reliable way to find out whether people will buy your product is to offer it to them and see how they respond.

Take the success story of Zappos: it started with the simple hypothesis that people would be willing to buy shoes online. To test this idea, the company took photographs of shoes in shoe stores and displayed the photographs in a fake web shop. When people actually tried to buy the shoes online, Zappos saw that their hypothesis was valid.

Through this approach, the foundation was laid for one of the most successful business models of the last decade.

Wednesday, September 09, 2015

The Goal for Start-Up

The purpose and main goal of a start-up is to find a sustainable and profitable business model.

The  company need to be more than just a temporary pet project that will sooner or later dwindle and die, you must find a way to acquire customers and earn money by serving them including find something that people do want and will be willing to pay for.

Thus, the sustainable business model is the one that works today and can work in the future as well.

The main responsibility of any start-up’s management should be to focus the whole company, including everything being done on a day-to-day basis, on reaching this one main goal. The faster a start-up finds its way to a sustainable business model, the likelier it is to succeed.

Start-ups need to be managed differently


Taken from blinks insight of "The Lean Startup" 

Traditional management consists of two components:

- developing plans,
- overseeing the people executing them.

A manager creates a plan, sets milestones, and delegates tasks to her employees, guiding them to ensure they hit their milestones on time.

This management strategy works in established companies that have been around long enough to know what worked in the past and therefore what could work in the future.

Start-ups are different though: They can’t predict their own future because they have no past, don’t know what their customers want, and don’t know which approaches are best for finding customers or creating a sustainable business. To find out what could work, they must stay flexible. To adopt fixed plans with set milestones or rely on long-term market forecasts would be to delude themselves.

Nevertheless, many founders do use corporate-management tools such as milestone plans and long-term market forecasts. They act as if they are preparing a space rocket for liftoff, tinkering with it for years and only launching it when they think it’s perfect. In reality, managing a start-up is more like driving a jeep across unstable and shifting terrain, where the founders must constantly change direction and respond quickly to unexpected obstacles and dead ends.

However, start-ups shouldn’t abandon planning completely to adopt a chaotic “just do it” mindset either. Driving chaotically is not going to get you anywhere; someone has to be at the wheel to make intelligent decisions about which way to go.

A start-up’s management team should try to maintain an overview of their situation and keep their company steered toward its overall goal. Hence, they need to find the right metrics to measure whether their journey is leading them in the right direction.

Sunday, August 02, 2015

Digital's McKinsey

Taken from McKinsey journal

What ‘digital’ really means

July 2015 by Karel Dörner and David Edelman

Companies today are rushing headlong to become more digital. But what does digital really mean?

For some executives, it’s about :
- Technology,
- A new way of engaging with customers, or
- An entirely new way of doing business.

Such diverse perspectives often trip up leadership teams because they reflect a lack of alignment and common vision about where the business needs to go.

Digital should be seen less as a thing and more a way of doing things, and it can broken down into three attributes:
- Creating value at the new frontiers of the business world,
- Creating value in the processes that execute a vision of customer experiences, and
- Building foundational capabilities that support the entire structure.

Creating value at new frontiers

Being digital requires being open to reexamining your entire way of doing business and understanding where the new frontiers of value are. Capturing new frontiers may be about developing entirely new businesses in adjacent categories, or it may be about identifying and going after new value pools in existing sectors.

Unlocking value from emerging growth sectors requires a commitment to understanding the implications of developments in the marketplace and evaluating how they may present opportunities or threats. The IoT, for example, is starting to open opportunities for disrupters to use unprecedented levels of data precision to identify flaws in existing value chains. In the automotive industry, cars connected to the outside world have expanded the frontiers for self-navigation and in-car entertainment. In the logistics industry, the use of sensors, big data, and analytics has enabled companies to improve the efficiency of their supply-chain operations.

Being digital means being closely attuned to how customer decision journeys are evolving in the broadest sense. That means understanding how customer behaviors and expectations are developing inside and outside your business, as well as outside your sector, which is crucial to getting ahead of trends that can deliver or destroy value.

Creating value in core businesses

Rethinking how to use new capabilities to improve how customers are served, with understanding each step of a customer’s purchasing journey—regardless of channel—and thinking about how digital capabilities can design and deliver the best possible experience. Developing the flexibility, efficiency, and speed to deliver the right product efficiently in a way the customer wants, or focus on delivering insights about customers that in turn drive marketing and sales decisions.

Digital is about implementing a cyclical dynamic where processes and capabilities are constantly evolving based on inputs from the customer, fostering ongoing product or service loyalty. Making this happen requires an interconnected set of four core capabilities:

Proactive decision making. Relevance is the currency of the digital age. This requires making decisions, based on intelligence, that deliver content and experiences that are personalized and relevant to the customer. Remembering customer preferences is a basic example of this capability, but it also extends to personalizing and optimizing the next step in the customer’s journey. Blend data from multiple channels into one view of what customers are doing and what happens as a result. Analytics and intelligence provide near-real-time insights into customer needs and behaviors that then determine the types of messages and offers to deliver to the customer.

Contextual interactivity.  Analyzing how a consumer is interacting with a brand and modifying those interactions to improve the customer experience. The content and experience may adapt as a customer shifts from a mobile phone to a laptop or from evaluating a brand to making a purchasing decision. The rising number of customer interactions generates a stream of intelligence that allows brands to make better decisions about what their customers want. And the rapid rise of wearable tech and the IoT represents the latest wave of touchpoints that will enable companies to blend digital and physical experiences even more.

Real-time automation. Automation of customer interactions can boost the number of self-service options that help resolve problems quickly, personalize communications to be more relevant, and deliver consistent customer journeys no matter the channel, time, or device. Automating the supply chain and core business processes can drive down costs, providing more flexibility to respond to and anticipate customer demand.

Journey-focused innovation. Serving customers well gives companies permission to be innovative in how they interact with and sell to them.  Expanding into new businesses and services will extend the relationship with the customer. These innovations in turn fuel more interactions, create more information, and increase the value of the customer-brand relationship.

Building foundational capabilities

The technological and organizational processes that allow an enterprise to be agile and fast. This foundation is made up of two elements:

Mind-sets. Use data to make better and faster decisions, devolving decision making to smaller teams, and develop much more iterative and rapid ways of doing things. Thinking in this way should incorporate a broad swath of how companies operate, including creatively partnering with external companies to extend necessary capabilities. A digital mind-set institutionalizes cross-functional collaboration, flattens hierarchies, and builds environments to encourage the generation of new ideas. Incentives and metrics are developed to support such decision-making agility.

System and data architecture. Digital in the context of IT is focused on creating a two-part environment that decouples legacy systems from those that support fast-moving, often customer-facing interactions. A key feature of digitized IT is the commitment to building networks that connect devices, objects, and people. This approach is embodied in a continuous-delivery model where cross-functional IT teams automate systems and optimize processes to be able to release and iterate on software quickly.

Digital is about unlocking growth now. How companies might interpret or act on that definition will vary, but having a clear understanding of what digital means allows business leaders to develop a shared vision of how it can be used to capture value.

Friday, June 19, 2015

Cloud services are a good business but takes time to get the payoff

Taken from www.itnews.com

Oracle profit slides 24 percent as customers move to the cloud

Jun 17, 2015 | IDG News Service

The company reported its first overall sales decline in more than two years

by James Niccolai

Oracle has reported a sharp drop in profit for the quarter just ended, with customers spending more on its cloud services but less on software that runs in their own data centers.

Chairman Larry Ellison portrayed the shift as a positive one and said Oracle can make more money selling cloud services over the long term. But the change didn't seem to help it much last quarter, when its results were also battered by the strong U.S. dollar.

Oracle's cloud business seems to be growing strongly. Revenue from software sold as a service climbed 29 percent from this time last year, to $416 million, the company said. But that's a relatively small part of Oracle's business, and it wasn't enough to offset mediocre performance elsewhere.

Sales of new software licenses, which account for roughly a third of Oracle's overall revenue, declined 17 percent from this time last year, and the fourth quarter is usually the strongest of its fiscal year, because sales teams are pushing hard to meet their quotas.

Revenue from license updates and support fared better but was still flat from last year because of the currency effects.

On a call to discuss the results, Ellison said cloud services are a good business for Oracle to be in, but that it takes time to get the payoff.

For example, he said, if a customer buys $1 million in new software licenses, Oracle gets $1 million from the sale immediately, then collects $3 million in maintenance and support fees over the next 10 years.

With cloud services, if a customer signs up for a $1 million subscription, Oracle gets no money up front, but it collects $1 million a year for the next 10 years. "It's a much better business for us," Ellison said.

That's the theory, at least, though it depends on the customer continuing their contract for the full 10 years.

And the cloud sale has a short-term hit on profitability. That's because, although Oracle doesn't book the revenue immediately, it does still have to pay commission fees and other costs.

"This shift [to cloud] has the effect of lowering near-term [earnings per share], but over time will increase it significantly," said CEO Safra Catz.

Cloud services are a highly profitable business, according to Ellison. "This is gonna shock you," he said, but the profit margins on cloud software sales are about the same as those for selling software licenses and support. "It's stunningly profitable," he said.

He also went to great pains to explain that Oracle is growing faster in cloud applications than rivals Salesforce.com and Workday -- although that might not be surprising, since for Oracle it's a newer business. "Clearly, our cloud business has entered hyper-growth," Ellison said.

Oracle's total revenue for the quarter, which ended May 31, was $10.7 billion, the company said. That was down 5 percent from a year earlier and below the $10.9 billion that financial analysts had expected, according to Thomson Reuters.

Net income was $2.8 billion, down 24 percent from a year earlier. Excluding certain one-time items, earnings per share was $0.78, well short of the analyst forecast of $0.86.

Oracle's business has shown signs of slowing -- its sales last quarter were flat from the year before -- but this is the first quarter in more than two years that its overall sales have dropped.

That was largely due to the strengthening dollar, which can make products from U.S. companies more expensive to buy overseas. Oracle said its total revenue would have increased 3 percent without the currency impact.

But even allowing for the currency effect, sales of new software licenses were down 10 percent. Revenue from license updates and support fees climbed 8 percent on that basis, and total hardware revenue climbed 5 percent.

Sunday, May 24, 2015

IoT market in 2015

Taken from www.machinetomachinemagazine.com article

IDC: Worldwide IoT Market to Grow 19% in 2015
M2M MAGAZINE+ | May 19, 2015

Spending projections include 25 use cases to provide insight on immediate opportunities for IoT technologies

The worldwide Internet of Things (IoT) market is expected to grow 19% in 2015, led by digital signage, according to a new forecast from International Data Corporation (IDC). The second annual forecast focuses on growing IoT use in 11 vertical industries, including consumer, retail, healthcare, government, manufacturing, transportation, and other industries, while also sizing IoT opportunities for 25 vertical-specific use cases.

Unlike any other research in the industry, the new forecast specifically highlights worldwide spending across IoT use cases, including smart appliances, automated public transit, remote health monitoring, digital signage, connected vehicles, and air traffic monitoring, among others. The comprehensive spending model was designed to help vendors clearly understand the industry-specific opportunity for IoT technologies today.

Other key findings from the new forecast include:
  • The IoT market in manufacturing operations will grow from $42.2 billion in 2013 to $98.8 billion in 2018, a five-year compound annual growth rate (CAGR) of 18.6%. Growth will be driven by ongoing efforts to increase efficiency and link islands of automation.
  • Digital signage use in retail outlets will grow from $6.0 billion in 2013 to $27.5 billion in 2018, a 35.7% five-year CAGR, as retailers continue to digitize the consumer experience.
  • The hottest US market is in connected vehicles, with 34.8% year-over-year growth anticipated in 2015.
According to Bob Kraus, Senior Research Analyst, Global Technology and Industry Research Organization, IDC, “Working in concert with both IDC’s technology and regional analysts, we have built IoT market models for key vertical-specific use cases from the ground up. This forecast is an invaluable tool for those business leaders evaluating the vendor opportunities in IoT for a 12-layer technology stack, which includes modules/sensors, software, installation/ongoing services, and connectivity.”

A forecast update is planned for November 2015 and will evaluate additional vertical-specific use cases, including smart agriculture.



IoT Analytics Market to Reach $5.7 Billion in 2015
M2M MAGAZINE+ | January 14, 2015

A market analysis by ABI Research finds that the revenues from integrating, storing, analyzing, and presenting Internet of Things (IoT) data will reach US$5.7 billion in 2015. In the next 5 years, the market will expand dramatically, to an extent that in 2020 it is estimated to account for nearly one-third of all big data and analytics revenues.

Principal analyst Aapo Markkanen says, “About 60% of this year’s revenues come from three key areas: energy management, security management, as well as monitoring and status applications. Within these segments, we can generally find analytic applications that reduce the cost base of asset-intensive operations (condition-based maintenance), automate routine workflows (surveillance), or even enable new business models (usage-based insurance). These early growth drivers also have in common the fact that the economics of IoT connectivity align easily enough with the requirements of analytic modelling.”

Making sense of IoT-kind data from machines and sensors data comes often with its unique challenges, such as the need for time-series databases in storage, and for relatively deep domain expertise in analysis. These kinds of factors create a certain mismatch with many leading technologies that have been designed for more traditional, “digital-first” analytic environments. This, in turn, is attracting a flurry of startup-level activity aimed at filling the gaps.

According to practice director Dan Shey, “What is remarkable about this market is how much of the innovation actually comes from startups. Take, for instance, ParStream’s geo-distributed architecture, CyberLightning’s 3D visualization technology, or Peaxy’s work on software-defined data access. All three address some of the problems that usually come up in discussions with end-users. Meanwhile, of the more incumbent vendors likes of Datawatch, Informatica, Software AG, and Splunk seem well-positioned to seize the IoT opportunity.”

Top 10 Predictions for IoT and M2M in 2015
M2M MAGAZINE+ | January 2, 2015

Every year Machina Research makes a set of predictions for what will happen in the world of IoT/M2M. Here are Machina Researh’s Top 10 Predictions for IoT and M2M in 2015:

  1. Enterprises will get cracking in IoT. We will see a lot more commercial deployments of enterprise IoT. There’s a huge amount more interest from a diverse range of enterprises. Until now it’s been exploratory. In 2015 it becomes meaningful. 
  2. More productized offerings. There will be many more platforms and solutions enabling out-of-the-box connected devices. This area has been somewhat overlooked up until now, with everybody focusing on industrial/ application type platforms. Just enabling lots of ‘same’ devices to communicate may be less glamorous, but the numbers involved are huge.
  3. More M&A. During 2014 we’ve seen a lot of interesting M&A, not least PTC acquiring Axeda, in addition to ThingWorx, as well as recent deals that saw Kore buy RACO Wireless, and Sierra Wireless buy Maingate. 2015 should see more of the same, particularly involving two types of companies. Data analytics providers will be increasingly appealing as companies seek to broaden their service offerings to include analytics capabilities. Meanwhile full service providers such as Numerex, Aeris Communications and Raco/Kore will become increasingly attractive acquisition targets. As the primary full-service M2M solution providers in the space, these mid-tier companies provide a crucial service path to enterprises looking to build and design IoT and M2M projects. 2015 will be the year of consolidation for these agile companies.
  4. Breakthroughs in smart city service deployments. 2015 will be the year when we’ll see some real commercial success stories in smart cities, especially from services that save money. Street lighting is a good example because electricity consumption is a major part of the OPEX for the city. Machina Research’s new Smart Cities Research Stream delves into this area in much more detail.
  5. Major OS vendors disrupt the connected car market. 2015 will be the year that one of the major OS players makes a disruptive intervention in the connected car market through an innovative after-market device and platform play. There are a number of interesting start-ups in this area with OBD-based propositions that are sound but sub-scale. Several look ripe for acquisition or emulation by the big boys.
  6. Mobile phone as the gateway for IoT. Machina Research had already highlighted the possibility back in the beginning of 2014 that the smartphone would be integral to IoT, when for example looking at iBeacons and wearables. What will become even more interesting is when data analytics uses the mobile phone as one of many processing platforms for geo-distributed analytics (which it will be able to, given the processors and memory).
  7. A year for avatars. This will be a very good year for avatars – digital representations of things that are open to standards-based Web APIs, thereby obviating the need for app developers to engage with connectivity protocols. Machina Research published a Research Note on one such firm, Evrythng, last year.
  8. A crunch on regulation. Machina Research launched a service looking specifically at M2M & IoT Regulation in 2014 and it’s a critical area in 2015. Regulators are set to focus much more attention on M2M and IoT. This is both good and bad. There is a quicksand of regulatory uncertainty threatening to hold back M2M deployments, in particular around permanent roaming. We’ll also see more regulators wanting to adopt a nurturing approach to IoT. Machina Research will host a webinar on M2M and IoT Regulation on 20th January.
  9. Segmenting for success and identifying role in IoT. It’s a function of the maturity of the sector that companies throughout the M2M and IoT value chain will increasingly realise that they can’t sell everything to everyone. Everyone selling into this sector will become more discriminating. This means all players will need to better define their role in the Internet of Things.
  10. Privacy and security. Issues of privacy and security reach the top of the agenda. The complexity of IoT solutions will require a fresh way of thinking about security. Requirements will vary massively depending on the application, while the number of moving parts in any solution mean that there are a lot of potential weak links. Security will need to be considered on an end-to-end basis. Furthermore M2M and, particularly, IoT involve the widespread sharing of data. Understanding the dynamic and implications of all of that data sharing will be critical.


IDC Report: Worldwide IoT Predictions for 2015
M2M MAGAZINE+ | December 4, 2014

Within the next five years, more than 90% of all IoT data will be hosted on service provider platforms as cloud computing reduces the complexity of supporting IoT “Data Blending

The predictions from the IDC FutureScape for Internet of Things are:
  • IoT and the Cloud. Within the next five years, more than 90% of all IoT data will be hosted on service provider platforms as cloud computing reduces the complexity of supporting IoT “Data Blending”.
  • IoT and security. Within two years, 90% of all IT networks will have an IoT-based security breach, although many will be considered “inconveniences.” Chief Information Security Officers (CISOs) will be forced to adopt new IoT policies.
  • IoT at the edge. By 2018, 40% of IoT-created data will be stored, processed, analyzed, and acted upon close to, or at the edge, of the network.
  • IoT and network capacity. Within three years, 50% of IT networks will transition from having excess capacity to handle the additional IoT devices to being network constrained with nearly 10% of sites being overwhelmed.
  • IoT and non-traditional infrastructure. By 2017, 90% of datacenter and enterprise systems management will rapidly adopt new business models to manage non-traditional infrastructure and BYOD device categories.
  • IoT and vertical diversification. Today, over 50% of IoT activity is centered in manufacturing, transportation, smart city, and consumer applications, but within five years all industries will have rolled out IoT initiatives.
  • IoT and the Smart City. Competing to build innovative and sustainable smart cities, local government will represent more than 25% of all government external spending to deploy, manage, and realize the business value of the IoT by 2018.
  • IoT and embedded systems. By 2018, 60% of IT solutions originally developed as proprietary, closed-industry solutions will become open-sourced allowing a rush of vertical-driven IoT markets to form.
  • IoT and wearables. Within five years, 40% of wearables will have evolved into a viable consumer mass market alternative to smartphones.
  • IoT and millennials. By 2018, 16% of the population will be Millennials and will be accelerating IoT adoption due to their reality of living in a connected world.

“The Internet of Things will give IT managers a lot to think about,” said Vernon Turner, Senior Vice President of Research. “Enterprises will have to address every IT discipline to effectively balance the deluge of data from devices that are to the corporate network. In addition, IoT will drive tough organizational structure changes in companies to allow innovation to be transparent to everyone, while creating new competitive business models and products.”